Frequently Asked Questions
Why another delivery service?
LocalFood2Go was created out of a passion to help restaurants. As, marketing professionals we kept hearing from our clients I would love to offer delivery, but I cannot afford to pay for a driver and all that goes along with it (Insurance, Unemployment, Workers Compensation etc...) When asked, Why not just use the large delivery services? The overwhelming majority of them told us that they did not like raising their menu prices on their restaurants so high to cover the huge commissions. Many of our clients are not serviced by Delivery companies as they are remote. So LocalFood2Go was born. It is our mission to become the best way for you to get your food while helping restaurants to better service and market to their clients at a reasonable cost.
What is the Service Fee and what does it pay for?
The Service Fee covers LocalFood2Gos software, staffing, and other marketing and operating expenses. Restaurants get 100% of their menu prices. The delivery fee (Minus $.50), tip, and any distance fee (if applicable) goes directly to your driver. 100% of taxes go to the required State entities
What is LocalFood2Go?
Starting out as a restaurant marketing firm with the goal of bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. You can order from any of our partner restaurants for delivery for only $3.99. You can place an order online through this website, soon through our app, or call 855 915 5222 and one of our customer service representatives will assist you with placing your order A working phone number is required to order.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule delivery a day, weeks, or even months in advance. _____________________________________
What are my payment options?
* Residential/Hotel: Credit Card, and LocalFood2Go Gift Cards.
* Corporate: Credit Card or LocalFood2GoGiftCard
Our drivers DO NOT carry cash and all orders must be prepaid with one of the above methods. To reduce the exposure of the Coronavirus we will not be accepting cash as a method of payment.
We accept Visa, Master Card, American Express, and Discover credit cards. The card being used and photo ID must be presented upon delivery and a signature will be required.
Can I order from multiple restaurants?
Not currently. However, we look to offer it soon.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 855 915 5222 and a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once your order has started being prepared. If you need to cancel or make changes to an advanced order, call 855 915 5222 and a customer service representative will assist you.
I have a problem with my order. What should I do?
If there are any problems with your order, please call us ASAP once the order has been delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item or refund you the amount. If your delivery professional has to re-deliver, please give the driver the incorrect item. If the incorrect item was correct after inspection, you will be charged for both items.
If you have any further questions, please give us a call. We are here to help!
If you need to contact ownership directly, please email email@example.com.
To Our Community Members,
In preparation for the novel coronavirus, we have suggested drivers follow the tips and best practices listed below:
Keep your hands equipment clean
Wash your hands often with soap and warm water for at least 20 seconds. Rub your fingernails back and forth into your palm while applying pressure. Most germs live under fingernails. In between hand-washings, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Wipe down your phone and stylus frequently.
Don't touch your face
Avoid touching your eyes, nose, or mouth with unwashed hands.
Cover your cough
Cover your mouth and nose when you cough or sneeze with your upper sleeve or tissue, not with your hands. Wash or sanitize after coughing or sneezing.
Clean common areas
Clean and disinfect objects and surfaces you often touch, such as countertops and door handles.
Stay home if you are sick
Your health is important. If you are feeling ill, please stay home until you are no longer experiencing symptoms.
Drivers will be given alcohol wipes to disinfect their phones prior to customers signing and will also be provided hand sanitizer. We understand the precautions that several members of the community wish to take. If you are paying with a credit card and you prefer not to sign or want your driver to leave your order at your door to minimize contact, there is a special items section on our restaurant menus to indicate these preferences or you can call our office at 855 915 5222 and we will happily accommodate. We have suggested to all contracted drivers that they remain home if they are feeling unwell. We are also limiting in-office staff to essential personnel and encouraging our dispatchers to work from home